We strive for complete student satisfaction. If you're not happy with our services, here's our straightforward refund policy.
At Excellence Academy, we are committed to providing high-quality educational services. We understand that sometimes circumstances change, and you may need to reconsider your enrollment. Our refund policy is designed to be fair to both our students and our institution.
We offer a transparent and straightforward refund process. If you're not satisfied with our services within the specified timeframe, we'll process your refund according to the guidelines outlined in this policy.
Refunds are available under the following conditions:
Refund eligibility is determined based on the date we receive your formal refund request, not the date you stop attending classes or using our services.
The following fees and items are generally non-refundable:
Physical study materials can be returned for a partial refund if they are in original condition and returned within 7 days of receipt. Digital materials are non-refundable once accessed.
To request a refund, please follow these steps:
Submit Refund Request Form
Verification & Review
Approval & Processing
Refund Issued
Step 1: Complete the official Refund Request Form available through your student portal or by contacting our support team.
Step 2: Our team will verify your eligibility based on course access logs, payment records, and the reason for your request.
Step 3: If approved, you will receive a confirmation email with the refund amount and timeline.
Step 4: The refund will be processed to your original payment method within the specified timeline.
Please have your enrollment details, payment receipt, and reason for refund ready when submitting your request. For medical emergencies, relevant documentation will be required.
Once your refund is approved, processing times vary based on your payment method:
Please note that the timeline begins from the date of approval, not the date of request. International payments may take additional time due to banking procedures.
In certain circumstances, we may consider exceptions to our standard refund policy:
We understand that life can present unexpected challenges. In genuine hardship cases, we will review each situation individually and may offer alternatives such as course transfers, credit for future courses, or partial refunds even outside standard eligibility periods.
In the rare event that we need to cancel a course, the following applies:
Courses may be canceled if minimum enrollment numbers are not met. We make every effort to avoid cancellations and will notify enrolled students as soon as possible if a cancellation becomes necessary.
For refund-related inquiries or to submit a refund request, please contact:
Email: refunds@excellenceacademy.com
Phone: +91 98765 43210 (Monday-Friday, 9 AM - 6 PM)
Address: 123 Education Street, Connaught Place, New Delhi, 110001
For faster processing, please include your student ID, course name, and payment reference number in all communications.
Quick answers to common questions about refunds
Refund processing times vary by payment method: 5-10 business days for credit/debit cards, 7-14 business days for bank transfers, 3-5 business days for digital wallets, and 10-15 business days for cheque payments. The timeline begins from the date of approval, not the date of request.
After the refund eligibility period has ended, standard refunds are not available. However, in cases of genuine hardship or exceptional circumstances, we may offer alternatives such as course transfers (subject to availability) or credit for future courses. Each situation is reviewed individually.
If you've accessed digital course materials, a reduced refund may be available depending on how much content you've viewed and how long you've had access. Physical materials can be returned for a partial refund if they are in original condition. Once materials have been significantly used or personalized, they become non-refundable.
For course bundles, refunds are calculated based on the individual course prices, not the bundled discount. If you drop one course from a bundle, we will refund the proportional amount based on standalone pricing, and you will retain access to the remaining courses in the bundle.
We stand behind the quality of our courses. If you're not satisfied with the educational experience, please contact us within the refund eligibility period. We'll review your concerns and may offer a full or partial refund depending on the circumstances. We also encourage students to share feedback so we can continuously improve our offerings.
Our support team is here to assist you with the refund process and answer any questions you may have.